The Set Safe Stay

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In order to safeguard the health and wellbeing of our guests and employees, we have raised our standards to meet the health and safety challenges presented by COVID-19. See below to read ‘The Set Safe Stay’ including implemented changes at every step of the guest journey. We are committed to ensure that you stay safe and well in all of our hotels. All standards will continue to be reviewed and re-evaluated regularly to grant relevance and that they are based on the guidance of the World Health Organisation and local health and government authorities.

Throughout the pandemic, we have been updating our booking & cancellation policies in order to offer you as much flexibility as possible. This will continue and we kindly invite you to contact our reservations team should you have any questions or enquiries. We cannot wait to welcome you back into our lobbies, our guest rooms, our restaurants and our spas. More than ever, our teams are ready to capture your hearts and minds as you explore and re-engage with us in some of the world’s most vibrant destinations. 

Conservatorium hotel will continue to provide a safe and welcoming home for our guests. Read 'The Set Collection Safe Stay', to learn what we do to take care of the health and safety of our guests and employees.

Following the latest announcement from the Dutch government, restaurants and bars in The Netherlands are allowed to stay open until 10 p.m. Kindly note that our Brasserie is open for breakfast and lunch every day. Taiko Cuisine is open for dinner every day from 5 p.m. until 10 p.m. Taiko Bar is open from Thursday to Sunday from 4 p.m. until 10 p.m. Room service is available 24 hours per day.

The gym is open from 7 a.m. until 10 p.m. From 1st February onwards, the spa facilities are also open again from 7 a.m. until 10 p.m. To use our Akasha Holistic Wellbeing gym, swimming pool, jacuzzi, hammam and sauna, a reservation is required.

Kindly note that the coronavirus entry pass system applies to our restaurants, lounge, bar, all meetings and events in our dedicated spaces and when making use of our gym, swimming pool, jacuzzi, hammam and sauna.

Until we meet again, please stay safe and healthy.


This is our commitment to you...

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Let's Connect

  • Wherever possible we encourage guests to connect with us through touchless and contactless mediums. Whether via a phone call, messages or email, we are here for you before, during and after your stay.
  • Information will be shared digitally when feasible, including invoices upon check-out.
  • While face-to-face interactions may be more limited during your stay, we will remain as connected as always
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Social Distancing

  • Guests and employees will follow the social distancing protocols of 1.5 meters throughout all areas of the hotel.
  • Guest greetings (The Set greeting ritual) have been modified to comply with social distancing guidelines.
  • Elevators may only be used by one guest room or one household at the same time.
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Personal Protective Equipment

  • Staff that are in direct contact with guest or guests belongings wear a face mask.
  • Personal face masks and additional amenity items such as hand sanitizer, disinfectant wipes and gloves, will be offered to guests where available.
  • Other personal protective equipment such as gloves, hand sanitizer and disinfectant wipes are available for all our employees
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PHYSICAL BARRIERS

  • To maintain a safe distance and minimise contact, physical barriers have been installed in certain areas of the hotel. These include barriers such as transparent screens at desks so that, when necessary, our team can interact with guests in a safe manner.
  • Where appropriate and possible, one way directions of movement may be in operation.
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Exceptional focus on hygiene & cleanliness

  • All of our employees follow strict rules for personal hygiene and have been trained to follow social distancing guidelines based on information from the World Health Organisation and local health and government authorities.
  • There are hand sanitizing stations placed throughout all high-traffic areas, public spaces and back of house areas.
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Cleaning protocols

  • The cleaning of all guest rooms and public areas has been enhanced to adhere to World Health Organisation and local health and government authorities cleaning protocols.
  • This includes more frequent and in-depth disinfecting of high-touch areas, while using the correct cleaning materials
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The Set Stay: a responsibility we share

  • We will do everything we can to safeguard the health and wellbeing of our guests and employees. We also know that we can rely on you, our guests, to help stop the spread of COVID-19 and ask that when staying with us, you follow our guidance when in and around the hotel.
  • We have raised our standards even further in meeting the health and safety challenges presented by COVID-19. Thank you in advance for your assistance in keeping us all safe during your stay with us.
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Enhanced and consistent training

  • All of our employees have followed training in order to secure a safe and clean visit for our guests.
  • This training is ongoing and consistently updated to ensure a dedicated focus from our employees when looking after the health and safety of our guests.
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Health Screening

  • The Set has implemented health screenings for all incoming guests and employees, which are mandatory by law.
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Health Concerns

  • Should a guest or employee show any concerns around their wellbeing or symptoms of COVID-19, the hotel will respond immediately by following all current public health guidelines.
  • Employees feeling sick must stay home. Those exhibiting symptoms will be required to self-isolate in compliance with local authority guidelines.

Front Office

Guests will be requested to use hand sanitizer before check-in. Hotel staff will ensure that social distancing is carried out throughout the hotel. During the check-in process, distancing materials are implemented in both the reception and host department. Touching guest belongings will be kept to a minimum and cash payments are no longer accepted. The guest room keys will be disinfected by the receptionist before handing them over to the guests. Guests are able to take the elevator and an introduction video is available in the room to understand the room facilities and technical instructions. Guests will be informed on arrival about the main procedures in the hotel, instructions on housekeeping service and other hotel information. Inside every guest room a sealed hygiene-kit is available including disposable masks, gloves, hand sanitizer and disinfecting wipes for the guests to use. Our staff members will only access the guest room for planned cleaning, following the agreed protocols and whilst the guest is not present in the room.

Public spaces

Hand sanitizer stations are available at all entrances and in key areas throughout the hotel, as well as disposable masks and gloves. Signage at the entrances and in the public spaces will communicate the social distancing protocols of 1.5m to our guests, visitors & colleagues. Only occupants of the same guest room or guests from one household are allowed to enter the elevator at a time. We offer hand sanitizer dispensers on every lift landing. Signage in and around the elevators will communicate social distancing rules and regulations. Elevators will be deep-cleaned on a regular basis. We provide antibacterial soap and disposable paper towels as a standard in all public washrooms. Hand sanitizer stations are located outside the washrooms. Our staff will disinfect the entrance doors and doorknobs every hour. Entrance doors will be kept open to minimize touchable surfaces.

Housekeeping

Our housekeeping team will only access the rooms for planned cleaning and only when the guests are not present in the room. During the servicing we will not re-arrange the guests' personal belongings. Protective equipment will be worn by all room attendants and changed after each guest room has been cleaned. Each room will be cleaned with their own cleaning materials and not re-used for other rooms. To avoid entering a room, laundry will be picked up from outside the guest's room. All clothing, when allowed, will be washed prior to being pressed. All returned laundry will be delivered in a plastic cover for additional hygiene and placed on a trolley for the guest to pick up.

Restaurants & bar

Following the latest announcement from the Dutch government, restaurants and bars in The Netherlands are allowed to stay open until 10 p.m. Kindly note that our Brasserie is open for breakfast and lunch every day. Taiko Cuisine is open for dinner every day from 5 p.m. until 10 p.m. Taiko Bar is open from Thursday to Sunday from 4 p.m. until 10 p.m. Room service is available 24 hours per day.

Kindly note that the coronavirus entry pass system applies to our restaurants, lounge, bar, all meetings and events in our dedicated spaces and when making use of our gym, swimming pool, jacuzzi, hammam and sauna.

In-room dining

The in-room dining attendant follows the social distancing guidelines at all times. There will be contactless service for all in room dining deliveries. After each use, the room service trays will be disinfected.

Meeting & Events

To ensure a safe environment for our guests and meeting attendees, we have temporarily reduced the capacities in our groups and event rooms. Click here for an amended capacity chart for all of our meeting spaces. Photographs showing the revised room layouts are available on request.

Kindly note that the coronavirus entry pass system applies to all meetings and events in our dedicated spaces as well as our restaurants and bar. Meetings & events should be seated with 1.5 meter distance and are allowed to happen until 10 p.m.

Wellness & gym

The gym is open from 7 a.m. until 10 p.m. From 1st February onwards, the spa facilities are also open again from 7 a.m. until 10 p.m. To use our Akasha Holistic Wellbeing gym, swimming pool, jacuzzi, hammam and sauna, a reservation is required.

Kindly note that the coronavirus entry pass system applies to making use of our gym, swimming pool, jacuzzi, hammam and sauna. Most body and facial treatments are available to book without showing a valid coronavirus entry pass.

Employees

In order to ensure guests’ and employees’ health and safety, we have implemented guidelines and instructions around the hotel. All employees are trained in order to secure a safe and clean visit for our guests. We do a mandatory health screening for all incoming employees, which may include a temperature check. We have adjusted shift start times to promote social distancing amongst employees. Washing stations are installed at the employee entrance and hand sanitizers are provided throughout the staff hallways and working stations. Walking routes through the hotel are marked where possible and distancing measures are taken in the employee areas including the dining facilities and working spaces. There is an increased frequency of cleaning and disinfection in all common areas.

Paulus Potterstraat 50, Amsterdam, NL
Click to call+31205700000
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